Technical Support

1. Click the Tools menu.
2. Select Clear Private Data.
3. Select the 'Cache' & 'Cookies' checkbox.
4. Click the 'Clear Private Data Now' button.
5. Exit and relaunch the browser.

1. Click the Firefox menu.
2. Select Preferences.
3. Select Advanced.
4. Click the Network tab.
5. In the 'Offline Storage' section, click Clear Now.
6. Click the OK button.
7. Exit and relaunch the browser.

1. Click the Tools menu.
2. Select Options.
3. Select Advanced.
4. Click the Network tab.
5. In the 'Cache' section, click Clear Now.
6. Click OK.
7. Exit and relaunch the browser.

1. Click the Firefox menu.
2. Select Preferences.
3. Select Advanced.
4. Click the Network tab.
5. In the 'Cache' section, click Clear Now.
6. Click OK.
7. Exit and relaunch the browser.

1. Click on Tools.
2. Click on the first link Delete Browsing History.
3. Click Delete cookies.
4. When prompted, click Yes.
5. Next, click on Delete Files.
6. When prompted, click Yes.
7. Click the Close button
8. Restart the browser for the changes to go into effect.

1. Click Start, select Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click Delete Files. NOTE: Do not select Delete Cookies. Delete Cookies removes all the cookies stored on the computer.
4. Click OK on the Delete Files dialog box.

1. Open Safari.
2. Select Empty Cache.
3. Click Empty on the Are you sure message box.
4. Exit and relaunch the browser.

1. Open Safari.
2. Select Empty Cache.
3. Click Empty on the Are you sure message box.
4. Exit and relaunch the browser.

1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Select the checkbox labeled 'Accept cookies from sites.'
4. Click OK.

1. Go to the Firefox drop-down menu.
2. Select Preferences.
3. Click Privacy.
4. Under Cookies, select the option 'Allow sites to set Cookies.'

1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Select the checkbox labeled 'Accept cookies from sites.'
4. Click OK.

1. Go to the Firefox drop-down menu.
2. Select Preferences.
3. Click Privacy.
4. Under Cookies, select the option 'Allow sites to set Cookies.'

1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
2. Double-click the Internet Options icon.
3. Click the Privacy tab.
4. Click the Advanced button.
5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
6. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
7. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
8. In the Internet Options window, click OK to exit.

1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
2. Click the Advanced button.
3. Select the option 'Override Automatic Cookie Handling.'
4. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
5. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
6. In the Internet Options window, click OK to exit.

1. Open Safari.
2. Select Preferences.
3. Click on Security tab.
4. Select 'Always' for the Accept cookies section.
5. Close the Preferences.

1. Click the Tools menu.
2. Select Options.
3. Click the Contents tab.
4. Select the 'Enable JavaScript' checkbox.
5. Click the OK button.

1. Go to the Firefox drop-down menu.
2. Select Preferences.
3. Click Content.
4. Select the option 'Enable Javascript'

1. Click the Tools menu.
2. Select Internet Options.
3. Click the Security tab.
4. Click the Custom Level button.
5. Scroll down until you see the 'Scripting' section. Select the 'Enable' radio button for 'Active Scripting.'
6. Click the OK button.
7. Click the Yes button in the confirmation window.

1. Click the Safari menu.
2. Select Preferences.
3. Click the Security tab.
4. Select the 'Enable JavaScript' checkbox.

You may experience problems accessing the secure section of our website if you are:

• Connecting to our site using a satellite connection.
  We have found that some customers with satellite connections are unable to maintain a secure session in our website because of their internet connection type. This problems occurs because the satellite internet provider is using a web accelerator proxy to speed up the browsing performance on the satellite modem. This feature can be disabled.
  
  Please contact your satellite provider in regards to disabling the web accelerator proxy on your satellite modem.
  
  
• Your saved designs had backgrounds that are no longer there.
  We have updated/removed several backgrounds due to technical reasons. We apologize for the inconvenience, please select a new background instead.

• Why am I not receiving any emails from your site regarding my order?
  Please make sure that you check your spam folders, we have noted issues where a spam filter has incorrectly flagged an email from our system as spam. Please add blazenetworks.com and blazenetworks.com to your white lists.
  
  
• Why am I receiving an error when uploading through the advanced designer?
  Please make sure you are using the latest version of Adobe Flash player. Please clear your cache, cookies, and restart your browser. If you are still having problems uploading your files through the advanced designer, please use the quick designer to upload your files and then switch to the advanced designer.